Class Code: 00063









Leads two or more word processors or other employees in the performance of skilled keyboarding duties and possesses a complete knowledge of the word processing equipment/software used; performs related work as required.


The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.



Assists supervisor by performing such duties as instructing employees, answering questions, distributing and balancing the workload and checking work; may make suggestions on selections, promotions, and reassignments.

Completes word processing assignments requiring substantive knowledge of the law as it pertains to material being transcribed; sets up and transcribes complex statistical material or charts; develops new applications and corresponding procedures.

Produces correspondence, reports, variable copy and other material from typed dictation or rough draft; transcribes from unedited and uncoded source documents.

Verifies supply requisitions and work records.

Develops and revises forms, guidelines, and handbooks used in the completion of word processing assignments.

Updates stored letters, memos and other documents; makes corrections, additions or deletions while performing text formatting and editing functions.

Participates in the testing and debugging of new word processing programs by initiating the programs, operating the equipment, and evaluating the output.

Performs word processing assignments for which standardized forms and procedures have not been developed and recommends appropriate word processing procedures.

Interacts with users of word processing; explains the capabilities of the system and the correct procedures to be followed.



Knowledge of English grammar, spelling, punctuation and sentence structure.

Knowledge of forms and formats of business communications.

Knowledge of clerical office procedures and practices including filing, coding, and routing.

Knowledge of the capabilities and operating features of the word processing equipment used.

Knowledge of the principles of work scheduling.

Ability to program all the word processing equipment used.

Ability to lead and train others in the operation of word processing equipment.

Ability to solve word processing problems by applying equipment capabilities to application requirements.

Ability to utilize the capabilities of automated word processing equipment in the completion of diverse word processing assignments such as extensive text editing and formatting.

Ability to recognize errors in source documents and correct the errors before or while transcribing the data.

Ability to interpret substantive data in source documents to determine which changes are required in records already in the word processing system.

Ability to type 40 words per minute NET.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest and unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.



Experience equal to two years of full-time work operating automated word processing equipment capable of performing such functions as: text editing and formatting, document storage and retrieval, and document merging;


employees with current continuous experience in the state executive branch that includes experience equal to one year of full-time experience as a Word Processor 2.



All positions require the ability to type at least 40 WPM NET as demonstrated by the completion of a typing examination authorized by the Iowa Department of Administrative Services Human Resources Enterprise.


Selective Certification

For designated positions the appointing authority, with Iowa Department of Administrative Services Human Resources Enterprise prior approval, may request those applicants possessing a higher typing score:


080 typing score of 50 WPM NET or greater

081 typing score of 60 WPM NET or greater

082 typing score of 70 WPM NET or greater


Effective Date: 6/01 JG