Class Code: 02573

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

REHABILITATION SUPERVISOR

DEFINITION

Supervises the planning and provision of vocational rehabilitation services to individuals with disabilities; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Supervises and evaluates the work of subordinates; recommends personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules and assignments; administers personnel policies and procedures.

Assesses and enhances office and casework activity and procedures.

Oversees the management of area and service unit offices.

Assists in the selection and hiring of new staff.

Develops performance expectations with all staff and provides timely, periodic feedback.

Assists staff in developing and implementing a self-development and training plan.

Provides ongoing staff development and training in policy and procedural and other relevant matters.

Counsels/mentors/advises staff on casework issues and service delivery barriers.

Coordinates services with other educational and manpower entities within the area.

Develops and maintains effective work relationships with public and private sector agencies, employers, etc., consistent with rehabilitation goals.

Interprets/provides information and training on vocational rehabilitation to relevant parties including employers.

Represents the agency and the area staff in all his/her contacts with agencies/individuals in the area.

Develops resources in the area to respond to the needs, preferences and choices of eligible individuals with disabilities within the area.

Provides the necessary support, information, and resources required for all staff to be successful in the performance of their job.

COMPETENCIES REQUIRED

Knowledge of the principles and practices of supervision.

Knowledge of acceptable social, work and interpersonal behavior.

Knowledge of the principles of behavior modification and the principles of positive and negative reinforcement.

Knowledge of physical and mental disabilities as they relate to vocational development and vocational functioning of persons with disabilities.

Knowledge of attitudinal and cultural barriers that affect the adjustment of hearing impaired persons into society.

Knowledge of vocational rehabilitation services and planning processes within the organization.

Ability to read and write English at the level necessary for completing observation notes and written reports for agency records.

Ability to communicate and interact with clients to gain and maintain their confidence and establish rapport in a learning environment.

Ability to interpret, translate and interact in a variety of situations, and to establish and maintain professional working relationships with all clients, including those who utilize sign language.

Ability to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles.

Ability to plan schedules, give guidance and assign the work of subordinates through verbal and written instruction or demonstration in order to make the most effective and efficient use of staff.

Ability to maintain one's emotions and respond appropriately.

Ability to work under stressful conditions.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

A Master's degree in rehabilitation counseling, counseling and guidance, or a closely related emphasis and four years of experience performing professional rehabilitation counseling services;

OR

graduation from an accredited college or university with a major emphasis in human services-oriented services which provide a knowledge of the theories, principles and techniques of counseling and 24 hours or more of graduate work in counseling and the equivalent of five years of full-time experience performing professional vocational rehabilitation counseling services.

NOTE:

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise. Apply directly to the employing agency.

Division of Vocational Rehabilitation Services

510 East 12th Street

Des Moines, IA 50319-0240

Effective Date: 4/04 JG