Class Code: 00779
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
PUBLIC SERVICE SUPERVISOR 2
Provides supervisory, management and support services
at the second degree operating level in programs that have a limited to
moderate impact in an organizational entity; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
Supervises and evaluates the work of a subordinate
staff; effectively recommends personnel actions related to selection,
disciplinary procedures, performance, leaves of absence, grievances, work
schedules and assignments and administers personnel and related procedures.
Assigns ongoing work to subordinates; explains methods
and procedures giving special instructions on unusual problems and situations;
spot checks work in process or upon completion; participates in on going work.
Performs analytical support program work in such
fields of specialization as accounting, budgeting, purchasing, property
management, records management, supply program management, and office
management.
Works with agency program specialists and supervisors
and explains and interprets regulations and procedures; coordinates and
improvises work schedules and systems.
Provides detailed responses about technical support
programs and organization activities; explains criterion for evaluations,
status of projects or program activities, coverage and limitations of services
or programs, reasons for regulations or procedures and how systems function and
processes interrelate.
Drafts recommendations for policy and procedural
changes for approval by a higher authority.
Compiles statistical or narrative information for
agency personnel, other state, federal, county or municipal officials,
legislators, the news media, and the general public; prepares charts, and/or
tables, narrative or fill-in-the-blank reports, and/or requests computer printouts.
Selects or recommends specific building space,
maintenance services, and utilities; obtains bids, negotiates terms and
conditions, or approves installations and repairs.
Provides direction and coordination of building
custodial and sanitation services to provide a sanitary and pleasant
environment for employees or residents and visitors.
Determines cost of reproduction jobs by using a
schedule of pricing, considering hours of equipment and operator time, hours of
composition and binding time, and quantities and costs of negatives, masters,
paper and supplies to compile a total cost figure for the agency or department.
Directs and oversees the record keeping of all
receipts, shipments, transfers, shortages, and breakage of supplies, materials,
and/or merchandise by having inventory control system maintained.
Plans, coordinates and directs programs for the
maintenance and beautification of building premises and grounds by determining
priorities, scheduling work projects, interpreting departmental policies, rules
and regulations, establishing operational policies, methods and procedures;
determines project priorities and needs by preparing estimates of material
costs and length of time required to complete each project.
Knowledge of the principles and practices of
supervisory methods, including selection, termination, training, conducting
employee performance evaluations, administering collective bargaining contracts
and other functions of a supervisor.
Knowledge of agency policies and procedures relating
to personnel, budget development and maintenance of resources including
supplies, facilities, and equipment.
Knowledge of laws, rules, policies, procedures and
other resources available which relate to the assigned areas of responsibility.
Knowledge of various office or maintenance equipment,
recordkeeping systems, inventory methods and report formats related to the
assigned areas.
Knowledge of occupational safety regulations and
procedures for equipment used.
Ability to plan schedules, give guidance and assign
the work of subordinates through verbal and written instruction or
demonstration in order to make the most effective and efficient use of staff.
Ability to determine training needs, and to provide
orientation and training for subordinate staff.
Ability to follow written and oral instructions in
order to complete work as assigned.
Ability to communicate with vendors, service facility
personnel and others to coordinate schedules and to obtain or receive
information or service.
Ability to maintain moderately complex records and
complete forms relating to the use, maintenance, and service of agency
equipment.
Ability to organize and present factual information
and ideas clearly and precisely in order to apprise administration of the status
of assigned operations.
Ability to obtain a commercial or chauffeur license to
drive cars, buses and vans in order to transport patients or inmates when other
drivers are unavailable.
Ability to perform the essential functions of the
specific position as documented in the Position Description Questionnaire.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from high school or GED and the equivalent
of four years of full-time work experience in general office administrative, or
specialized technical support work experience;
OR
an
equivalent combination of education and experience substituting the completion
of one year (the equivalent of 30 semester hours) of post high school course
work in a technical support area or in business or public administration areas
for each year of the required experience to a maximum substitution of three
years;
OR
graduation
from the Iowa Certified Public Manager Program may substitute for one year of
education or one year of experience;
OR
employees
with current continuous experience in the state executive branch that
includes the equivalent of one year of full-time work as a Public Service
Supervisor 1.
Designated positions in this job class require
applicants to obtain the required Commercial Drivers License and endorsements
within a period of time as determined by the appointing authority at the time
of hire.
For designated positions the appointing authority,
with Iowa Department of Administrative Services – Human Resources Enterprise
prior approval, may request those applicants possessing a minimum of twelve
semester hours of education, or six months of experience, or a combination of
both, or a specific license, or endorsement in the following areas:
002 accounting
018 auditing
058 budgeting
061 business
administration
103 computer
science
398 micrographics
482 office
management
532 printing
538 purchasing
768 word
processing
911 mailing
operations management
912 warehousing
operations management
913 buildings/grounds
maintenance management
For certain designated positions the Appointing
Authority, with Iowa Department of Administrative Services – Human Resources
Enterprise approval, may selectively request those applicants possessing a
minimum of six months of experience in the following area:
916 electronic
records management
For
certain designated positions the Appointing Authority, with Iowa Department of
Administrative Services – Human Resources Enterprise approval, may selectively
request those applicants possessing registration in one or both of the
following areas:
917 registered health information
administrator (RHIA) or registered health information technician (RHIT)
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, license, registration, or endorsement on the
application.
NOTE
Travel may be required for positions in this
class. Employees must arrange
transportation to and from assigned work areas.
Effective
Date: 8/08 DF