Class Code: 00778
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
PUBLIC SERVICE SUPERVISOR 1
DEFINITION
Directly supervises at the basic operating level, a
small to moderate size staff performing in areas such as general office,
administrative or technical support; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Supervises and evaluates the work of a subordinate
staff; effectively recommends personnel actions related to selection,
disciplinary procedures, performance, leaves of absence, grievances, work
schedules and assignments, and administers personnel and related policies and
procedures.
Oversees and participates in the work of subordinate
employees and/or assigned institution residents or inmate workers to insure
that assigned functions are carried out effectively; sets priorities and
determines work methods and procedures.
Instructs subordinate employees and assigned
institution residents or inmate workers in technical work procedures and safety
rules and regulations to prevent accidents and injuries.
Determines equipment and supply needs for assigned
areas and initiates or oversees the purchase of adequate quantities to maintain
work operations.
Participates in agency budget preparation by reviewing
personnel and other resource needs including estimating annual costs.
Evaluates technical policy and procedural aspects of
assigned support areas; implements new or modified policies and procedures as
needed to effectively carry out service requirements.
Organizes and oversees the preparation and maintenance
of files, records, and operational reports required for the assigned areas of
responsibility.
Participates in committee and staff meetings to
provide input on work activities and requirements for assigned areas of
responsibility.
COMPETENCIES REQUIRED
Knowledge of the principles and practices of
supervisory methods, including selection, termination, training, conducting
employee performance evaluations, administering collective bargaining contracts
and other functions of a first line supervisor.
Knowledge of agency policies and procedures relating
to personnel, budget development and maintenance of resources including
supplies, facilities, and equipment.
Knowledge of laws, rules, policies, procedures and
other resources available which relate to the assigned areas of responsibility.
Knowledge of various office or maintenance equipment,
recordkeeping systems, inventory methods and report formats related to the
assigned areas.
Knowledge of occupational safety regulations and
procedures for equipment used.
Ability to plan schedules, give guidance and assign
the work of subordinates through verbal and written instruction or
demonstration in order to make the most effective and efficient use of staff.
Ability to determine training needs, and to provide
orientation and training for subordinate staff.
Ability to follow written and oral instructions in
order to complete work as assigned.
Ability to maintain moderately complex records and
complete forms relating to the use, maintenance, and service of agency
equipment.
Ability to obtain a commercial or chauffeur license to
drive cars, buses and vans in order to transport patients or inmates when other
drivers are unavailable.
Ability to perform the essential functions of the
specific position as documented in the Position Description Questionnaire.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from high school or GED and the equivalent
of three years of full-time work experience in general office administrative,
or specialized technical support work experience;
OR
an
equivalent combination of education and experience substituting the completion
of one year of post high school course work in one of the above areas for each
year of the required experience to a maximum substitution of two years;
OR
graduation
from the Iowa Certified Public Manager Program may substitute for one year of
education or one year of experience.
NECESSARY SPECIAL REQUIREMENTS
Designated positions in this job class require
applicants to obtain the required Commercial Drivers License and endorsements
within a period of time as determined by the appointing authority at the time
of hire.
SELECTIVE CERTIFICATION
For designated positions the appointing authority,
with Iowa Department of Administrative Services – Human Resources Enterprise
prior approval, may request those applicants possessing a minimum of twelve
semester hours of education, or six months of experience, or a combination of
both, or a specific license, or endorsement in the following areas:
002 accounting
018 auditing
058 budgeting
061 business
administration
103 computer
science
398 micrographics
482 office
management
532 printing
538 purchasing
768 word
processing
911 mailing
operations management
912 warehousing
operations management
913 buildings/grounds
maintenance management
For certain designated positions the Appointing
Authority, with Iowa Department of Administrative Services – Human Resources
Enterprise approval, may selectively request those applicants possessing a
minimum of six months of experience in the following area:
916 electronic
records management
For
certain designated positions the Appointing Authority, with Iowa Department of
Administrative Services – Human Resources Enterprise approval, may selectively
request those applicants possessing registration in one or both of the
following areas:
917 registered health information
administrator (RHIA) or registered health information technician (RHIT)
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, license, registration or endorsement on the
application.
NOTE
Travel may be required for positions in this
class. Employees must arrange
transportation to and from assigned work areas.
Effective
Date: 8/08 DF