Class Code: 02600
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES -
HUMAN RESOURCES
LONG TERM CARE OMBUDSMAN
Performs advocacy work for persons living in long term
care and assisted living facilities; identifies/investigates complaints made by
or on behalf of residents and attempts to resolve with facilities; performs
related work as required.
The Work Examples and Competencies listed are for
illustrative purposes only and not intended to be the primary basis for
position classification decisions.
Investigates complaints made by, or on behalf of, residents in long-term care or assisted living facilities; interviews staff and residents, reviews medical/treatment records or other facility records and works with facility staff to resolve complaints; plans, organizes and conducts investigations, and adapts investigative methods, techniques and procedures to specific situations.
Interprets state and federal laws,
rules and regulations relating to long-term care.
Prepares detailed records on the
investigation and disposition of complaints and cases and maintains all
required records and statistical information.
Monitors, observes and evaluates food service,
laundry, housekeeping, maintenance, drug administration, care plans and related
medical/treatment records in long-term care/assisted living facilities.
Answers questions and provides information and
technical assistance to residents, family, facility staff and the general
public about long term care and assisted living facilities.
Conducts in-service training to
nursing facility staff on resident rights, the ombudsman program and other
topics as requested; makes formal presentations to other groups as assigned.
Serves on interdepartmental work
teams and represent the agency in work groups; compiles statistics and
collects/documents long term care information from the internet or other
sources.
Knowledge of proper long term care ombudsman interview/investigation techniques and practices.
Knowledge of legal confidentiality requirements of medical/treatment records.
Knowledge of ombudsman practices and procedures/advocacy for resident rights.
Knowledge of elder care facilities and services.
Knowledge of food safety standards/sanitation practices in long term care facilities.
Ability to use resolution/negotiation procedures in the complaint process.
Ability to speak in public to small or large groups.
Ability to work in a team environment.
Ability to manage multiple tasks in an organized fashion.
Ability to work in a self-directed setting.
Ability to apply and interpret state and federal laws, rules and regulations relating to long-term care.
Ability to operate/utilize computerized long term care ombudsmen data based systems and complete documentation in a timely manner.
Displays high standards of ethical conduct. Refrains
from dishonest behavior.
Works and
communicates with all clients and customers providing polite, quality
professional service.
Displays a high level of initiative, effort, attention to detail and
commitment by completing assignments efficiently with minimal supervision.
Follows policy,
cooperates with supervisors and aligns behavior with the goals of the
organization.
Fosters and
facilitates cooperation, pride, trust, group identity and team spirit
throughout the organization.
Exchanges
information with individuals or groups effectively by listening and responding
appropriately.
Graduation from an accredited college or university with
a Bachelor’s Degree in Human Services, Nursing, Social Work, Psychology, or Long
Term Care;
OR
an equivalent combination of experience and education substituting one
year of the required full-time professional/technical
experience in long term care for each year (30 semester hours) of the required
education to a maximum of two years.
Applicants for positions in the Office of the State
Long Term Care Ombudsman must sign a statement showing they have no conflict of
interest as indicated in the Older Americans Act.
Must posses a valid driver’s license and proof of
motor vehicle insurance.
Extensive overnight travel required.
Effective Date: 04/10 DDF