Class Code: 00122
90122
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INFORMATION TECHNOLOGY SPECIALIST 5
In the areas of systems management/programming,
network coordination, database management, business applications programming
and education, initiates/manages plans for major changes of existing systems or
installation of new systems and coordinates the work with other IT functional
areas; performs related work as required.
The
Work Examples and Competencies listed are for illustrative purposes only and
not intended to be the primary basis for position classification decisions.
Assists a supervisor by
instructing employees, answering questions, distributing/balancing the workload
and checking work; may make occasional suggestions on appointments, promotions,
and reassignments.
Analyzes, as a project leader, the most complex and
involved agency operations/procedures; studies system components and determines
feasibility of adapting to automation; evaluates potential
operational/procedural changes and prepares cost/time estimates for completion.
Reviews proposals for automation and develops
preliminary plans; presents recommendations to customers and explains/discusses
system operation, purpose, implementation and maintenance.
Directs/coordinates system development,
implementation, training and maintenance activities; monitors development
projects and reports on activity schedules, progress and performance; evaluates
completed systems for documentation and performance.
Evaluates alternative methods of program development
and makes recommendations on platforms and programming tools to be used;
performs/directs the development of complex programming code.
Develops and conducts training for products and software
for an individual or groups.
Analyzes system management processes (availability,
change, configuration, problem, project, network and storage management,
capacity planning, system performance, data modeling, charge back, service
information, disaster recovery and systems security) and evaluates alternatives and potential changes.
Coordinates required system outages with customers and
establishes/monitors service level agreements and system
performance/availability goals.
Oversees/participates in the systems planning and
procurement process; evaluates alternatives and provides hardware/software
product samples; consults with customers and prepares specifications and
proposals; evaluates proposals, makes recommendations and coordinates the
procurement of the required hardware, software or service.
Administers multiple system management processes
including the availability/allocation of system storage space, system resources
(e.g., network, data, programs, and objects) and system access.
Directs/participates in the installation/upgrade of
information system components (hardware/software) and develops installation
plans (configuring, tuning, placing, testing and training users).
Develops training programs/plans for customers and
technical staff.
Directs/participating in the performance tuning of
hardware configurations, systems/application software and operational
procedures.
Oversees/coordinates professional consulting
activities.
Oversees/performs design
and customization; interprets program specifications and develops reports,
templates, programming code and spreadsheets; prepares documentation to support
the use of information systems in achieving the agency mission.
Develops/documents standards, policies and procedures
(e.g., customer service problem resolution, administrative functions and other
system management processes) for mainframe and PC based applications.
COMPETENCIES REQUIRED
Knowledge of a broad range
of current and emerging information technology including: software, operating
systems, telecommunications, database, and hardware available to be applied to
agency needs.
Knowledge of basic system management
processes/systems, as required in designated positions.
Knowledge of data modeling methods and techniques.
Knowledge of programming languages, operating systems,
or utility programs used by the employing agency, as required by the position.
Knowledge of methods and techniques of systems
analysis, design and development, as required in designated positions.
Knowledge of advanced system security methods and
techniques.
Knowledge of methods/tools used to troubleshoot
information processing system problems and monitor system performance.
Knowledge of administrative aspects relative to
planning, budget, accounting, operations management, organization structure,
personnel policy and procedures.
Knowledge of accepted principles and standards of
research and analysis relative to recommending, coordinating, and implementing
information processing systems.
Knowledge of curriculum development, as required in
designated positions.
Knowledge of information management, file structures
and data representation.
Knowledge of business process analysis methods and
techniques used in systems analysis, design and development.
Ability to operate current information systems and
peripheral equipment necessary to perform current work functions.
Ability to integrate multiple system management
processes/systems, as required in designated positions.
Ability to effectively plan, organize, monitor and
coordinate teams carrying out agency information processing objectives.
Ability to apply the knowledge of information
technology to formulate and conduct assigned training courses for both
information processing staff and customers.
Ability to apply methods/tools to solve complex
information system problems.
Ability to analyze current and emerging technology to
evaluate and recommend improved and potential uses.
Ability to read and interpret technical written
information/instructions.
Ability to prepare and present effective written or
oral information for both technical and non-technical agency staff at all
levels.
Ability to integrate input from a broad range of
sources to apply it to agency information processing systems.
Ability to define and implement information service standards
and practices including customer service, database, system development, service
levels, security, etc.
Ability to use advanced computer programming methods,
techniques, and tools for application development on multiple platforms.
Ability to develop programs of the highest level of
complexity.
Ability to coordinate and direct activities of others
on the work project.
Ability to interact effectively with individuals at
all levels of responsibility.
Ability to plan work, think
conceptually, observe and evaluate trends, analyze data, draw logical
conclusions and make sound decisions and recommendations.
Ability to understand customer operations, policies
and procedures.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with
internal and external clients and customers to meet their needs in a polite,
courteous, and cooperative manner.
Committed to quality service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the
needs, priorities and goals of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to
individuals or groups effectively, taking into account the audience and nature
of the information. Listens to others
and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from an
accredited four-year college or university and experience equal to three years
of full- time work: operating a multi-job computer; installing, operating and
coordinating computer based networks; installing/maintaining database
management systems; developing business application processes;
developing/operating system programs; installing/maintaining personal
computers, Local Area Networks and/or servers; managing operating systems;
developing/delivering information management training; providing Information
Technology (IT) customer service; or designing/administering Internet sites;
OR
an equivalent combination of education and
experience substituting the completion of an approved curriculum/specialized
training program developed and implemented by or in cooperation with state
government; or eighteen semester hours of accredited post high school course
work in one of the specialty areas listed above; or certification by an
authorized educational institution/major computer or software producer in an
area directly related to one of the computer specialty areas listed above, for
the required education;
OR
an
equivalent combination of education and experience substituting one year of the
required experience for thirty semester hours of the required education;
OR
employees
with current continuous experience in the state executive branch that
includes experience equal to six months of full-time work as an Information
Technology Specialist 4.
SELECTIVE CERTIFICATION
For designated positions
the appointing authority, with Iowa Department of Administrative Services –
Human Resources Enterprise prior approval, may request those applicants
possessing a minimum of twelve semester hours of education, six months of
experience, or a combination of both, or a specific certificate, license, or
endorsement in the following areas:
419
PC/LAN/Server
073 SQL
074 Email
076 NOVEL Administration
077 NT Administration
078 XENIX
079 LINUX
413
Network Coordination
416
Multimedia Specialist
417
Business Objects
421
Acquisition DBA
422
Data Mart DBA
423
VB.Net
122 PC
Business Applications
022 Microsoft C#.Net
121 T-SQL Business Query Writing
123 Notes
124 Power Builder
126 Visual Basic
127 C, C++
128 ARCVIEW
129 DOS/WINDOWS
436 Javascript
437 Power Designer
438 Visual Interdev
439 VBScript
130
Mainframe Business Applications
131 DB2
132 ORACLE
139 Data Base
320 IDMS
715 TeraData
133
Programming Languages
099 COBOL
134 SYNON
135 PL1
136 SAS
137 Other Languages
234 ADSO – IDMS
956 Systems
Programming/Systems Management
149 UNIX
152 NT
153 CICS
154 MVS
155 S390
156 OS400
157 JCL
158 Other
Mainframe/Midrange/Mini Operating Systems
958
HP OpenView
957 Computer Education
159 PC Software
160 Teaching/Training
161 Operations
162 Data Entry
163 Print Operations
164 Tape Librarian
165 Microfiche Operations
166 CPU Operation (Central
Processing Unit)
167 Other Peripheral Equipment Operations
168 Customer Support
169
Help Desk
071
Applications Support
170
Hardware Support
194
Customer Liaison/Advocacy
737 Info Technology Project Management
955 Business Application Processes
195 Internet
196 JAVA
197 PERL
198 HTML
051 PHP
230 Geographic Information Systems (GIS)
233 Data Modeling
381 Microstation
382 MDL (Microstation Development Language)
385 GeoMedia
876 Websphere 4.0
Information Assurance
714 vulnerability testing
716 penetration testing
717 security administration
718 secure application development
719 intrusion detection
720 policy development
721 risk management
722 incident response
723 security awareness, training and
education
724 privacy
725 security audits
726 firewalls
727 risk assessment
728 physical security
729 business continuity/disaster
recovery
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective Date: 04/08
TB