Class Code:  00121









Performs work in systems management/programming process analysis and modification, software focused database management or specialized Web (Intranet/Internet) applications; develops/delivers mainframe and PC based information management courses, designs/revises personal computer network functions, oversees complete systems analysis assignments or serves as a project leader on large programming assignments; performs related work as required.


The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.



Assists a supervisor by performing such duties as instructing employees about tasks, answering questions, distributing and balancing the workload and checking work; may make occasional suggestions on appointments, promotions, and reassignments.

Analyzes system management processes/systems (availability, change, configuration, problem, project, network and storage management, capacity planning, system performance, data modeling, charge back, information services, disaster recovery, systems security and skills planning).

Coordinates the availability/allocation of system resources; evaluates impact of workload on resource availability; prepares written/oral instructions for the operation of a major component of an information system; defines/maintains appropriate backup and recovery procedures for critical information and develops procedures for distribution of computing system output.

Coordinates system outages with customers and establishes/monitors system service level agreements and performance/availability goals.

Participates in the procurement process for information systems; evaluates automation alternatives; provides hardware/software product samples; consults with customers; prepares detailed product specifications/proposals and evaluates vendor proposals; makes recommendations and coordinates the procurement process.

Manages one or more system management processes including availability/allocation of system storage space, system resources (e.g., network, data, programs and objects) and system access.

Develops/delivers formal and informal training (e.g., products and software) to individuals or groups.

Recommends standards, policies and procedures for mainframe and PC based applications; develops short term performance requirements, establishes operational procedures, evaluates impact of new/changed software and monitor performance; analyzes output and makes required changes.

Installs/upgrades system components (e.g., hardware and software) and develops installation plans, configuring, tuning, placing, testing and training users.

Analyzes more complex agency operations/procedures and studies components to determine feasibility of adapting to automation; evaluates potential changes in operations/procedures and prepares cost estimates/time lines for completion.

Prepares data flow diagrams; designs documents, forms, record layouts, etc., to generate, transmit or gather data; adjusts time lines and cost estimates based on design.

Prepares program specifications, develops data bases or files for testing and tests system using sample data; prepares system documentation and develops program code.

Coordinates implementation of the systems; develops, coordinates and administers customer training; provides system enhancements and maintenance as required.

Participates in the development of complex programming code and evaluates alternative methods of program development.

Consults with less experienced Information Technology Specialists suggesting solutions to complicated technical programming problems and program logic; trains less experienced staff in programming techniques, file organization methods, job control language and programming.



Knowledge of a broad range of current and emerging information technology including software, operating systems, telecommunications, database, and hardware available to be applied to agency needs.

Knowledge of basic system management processes/systems, as required in designated positions.

Knowledge of data modeling methods and techniques.

Knowledge of basic business concepts and principles.

Knowledge of programming languages, operating systems, or utility programs used by the employing agency, as required by the position.

Knowledge of business process analysis methods and techniques of systems analysis, design and development, as required in designated positions.

Knowledge of systems security methods and techniques.

Knowledge of accepted principles and standards of research and analysis relative to recommending, coordinating, and implementing information processing systems.

Knowledge of methods/tools used to troubleshoot information processing system problems and monitor system performance.

Knowledge of advanced computer programming methods, techniques, and tools for application development on multiple platforms.

Ability to operate current information systems and peripheral equipment to perform current work functions.

Ability to apply the knowledge of information technology to formulate and conduct assigned training courses for both information processing staff and customers.

Ability to apply methods/tools to solve complex information system problems.

Ability to work as a team member in solving problems and improving service delivery.

Ability to provide quality services to a variety of clients and customers.

Ability to analyze current and emerging technology to evaluate and recommend improved and potential uses.

Ability to prepare and present effective written or oral information for both technical and non-technical agency staff at all levels.

Ability to read and interpret technical written information/instructions.

Ability to integrate input from a broad range of sources and apply it to agency information processing systems.

Ability to develop programs of a high level of complexity.

Ability to coordinate and direct activities of others on the work project.

Ability to interact effectively with individuals at all levels of responsibility.

Ability to plan work, think conceptually, observe and evaluate trends, analyze data, draw logical conclusions and make decisions and recommendations.

Ability to develop and conduct training using skills in adult learning techniques, course development, and presentation.


Displays high standards of ethical conduct.  Refrains from dishonest behavior.

Works and communicates with all clients and customers providing quality professional service.

Displays a high level of initiative, effort and attention to detail and commitment by completing assignments efficiently with minimal supervision.

Follows policy, cooperates with supervisors and aligns behavior with the goals of the organization.

Fosters and facilitates cooperation, pride, trust, group identity and team spirit throughout the organization.

Exchanges information with individuals or groups effectively by listening and responding appropriately.



Graduation from an accredited four-year college or university and experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;


an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;


an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education;


employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 3.



For designated positions the appointing authority, may request those applicants possessing a minimum of twelve semester hours of education, six months of experience, or a combination of both, or a specific certificate, license, or endorsement in the following areas:

382  MDL (Microstation Development Language)


419 PC/LAN/Server

073 SQL

074 Email

076 NOVEL Administration

077 NT Administration





283 Highway Design


413 Network Coordination


416 Multimedia Specialist


417 Business Objects


420 Business Objects Reporter


423 VB.Net


122 PC Business Applications

022 Microsoft C#.Net

121 T- SQL Business Query Writing

123 Notes

124 Power Builder

126 Visual Basic

127 C, C++




130 Mainframe Business Applications

131 DB2


139 Data Base

320 IDMS

430 NetExpress

431 Enterprise Data Access (EDA)


433 Panvalet

434 VSAM


133 Programming Languages



135 PL1

136 SAS

137 Other Languages

138 Microsoft Visual Studio



956 Systems Programming/Systems


149 UNIX

152 NT

153 CICS

154 MVS

155 S390

156 OS400

157 JCL

158 Other Mainframe/Midrange/Mini Operating Systems


876 Websphere 4.0


957 Computer Education

159 PC Software

160 Teaching/Training


161 Operations

162 Data Entry

163 Print Operations

164 Tape Librarian

165 Microfiche Operations

166 CPU Operation (Central Processing Unit)

167 Other Peripheral Equipment Operations


168 Customer Support

071 Applications Support

169 Help Desk

170 Hardware Support

194 Customer Liaison/Advocacy

737 Information Technology/Project



195 Internet

196 JAVA

197 PERL

198 HTML

199 ASP (Active Server Pages)


Information Assurance

714  vulnerability testing

716  penetration testing

717  security administration

718  secure application development

719  intrusion detection

720  policy development

721  risk management

722  incident response

723  security awareness, training and education

724  privacy

725  security audits

726  firewalls

727  risk assessment

728  physical security

729  business continuity/disaster recovery



Applicants wishing to be considered for such designated positions must list applicable course work, experience, certificate, license, or endorsement on the application.

Effective Date:  10/14 KF