Class Code: 00120
90120
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INFORMATION TECHNOLOGY SPECIALIST 3
In a training capacity, learns systems programming,
database management or to develop/deliver information management courses; at
the experienced level, performs multiple business applications programming,
system design/problem solving focusing on personal computer and LAN networks,
coordinates system/network operations on multiple shifts, or leads two or more employees
in the operation of a help desk; performs related work as required.
The
Work Examples and Competencies listed are for illustrative purposes only and
not intended to be the primary basis for position classification decisions.
Coordinates the
availability/allocation of resources for a major component of an information
system; evaluates the impact of workload on resource availability and prepares
written/oral instructions; creates/maintains backup of critical information and
develops procedures for distribution of system output; coordinates required
system outages with customers and provides management/users with reports
concerning resource usage.
Handles customer complaints
and resolves customer service level problems.
Installs, upgrades, tests
and documents information system components (e.g., workstations, terminals,
peripheral devices, user applications, utility programs and other software).
Determines the
symptoms/causes of process problems involved in information processing systems
and resolves using appropriate tools.
Participates in the
procurement process for information systems; evaluates automation alternatives,
provides hardware/software product samples, prepares detailed product
specifications and evaluates vendor proposals.
Interprets program
specifications; develops/modifies Warnier diagrams, flow charts, or pseudo
code; utilizes CASE tools, to depict the logical flow of programs.
Develops code-using
languages/tools outlined in program specifications.
Tests programs and reviews
results of test data; create labels, lists, and files in various media types,
or to execute and test programs.
Develops test databases and
files to be used in a testing environment; tests/processes sample data.
Learns/performs limited
systems management duties in availability management, capacity planning, system
performance, change management, charge back, configuration management,
information services disaster recovery, problem management, project management,
network management, information systems security, storage management and skills
planning.
Develops, under the
guidance of a higher level information technology professional, application
systems and applies business process analysis; prepares program specifications,
data flow diagrams and designs documents, forms, record layouts, etc.
Learns how to develop and
administer information management training courses.
Assists a supervisor by
performing such duties as instructing employees about tasks, answering
questions, distributing and balancing the workload and checking work; may make
occasional suggestions on appointments, promotions, and reassignments.
Attends information
technology classes and reviews technical literature/vendor product
descriptions.
Knowledge of information
processing and business concepts and principles.
Knowledge of a broad range
of information technology including: software, operating systems,
telecommunications, and hardware available to be applied to agency needs.
Knowledge of basic system
management processes/systems, as required in designated positions.
Knowledge of basic system
security methods and techniques.
Knowledge of at least one
programming language, operating system, or utility program used by the
employing agency, as required by the position.
Knowledge of basic
methods/tools used to troubleshoot information processing system problems.
Knowledge of information
management, file structures and data representation.
Knowledge of the methods
and techniques of systems analysis, design and development.
Knowledge of computer
programming methods and techniques for one or more platforms.
Knowledge of programming
languages used by the employing agency.
Knowledge of software as
required in designed positions.
Ability to operate current
information systems and peripheral equipment necessary to perform current work
functions.
Ability to effectively
plan, organize, monitor and coordinate teams carrying out defined activities.
Ability to integrate input
from a broad range of sources to apply it to agency information processing
systems.
Ability to read and
interpret technical manuals and publications.
Ability to apply
methods/tools to solve first level information system problems.
Ability to logically
analyze systems and/or programming problems and develop satisfactory solutions.
Ability to perform multiple
assignments concurrently.
Ability to develop and
conduct adult training in information management in a learning capacity.
Displays high standards of
ethical conduct. Exhibits honesty and
integrity. Refrains from theft-related,
dishonest or unethical behavior.
Works and communicates with
internal and external clients and customers to meet their needs in a polite,
courteous, and cooperative manner.
Committed to quality service.
Displays a high level of
initiative, effort and commitment towards completing assignments
efficiently. Works with minimal
supervision. Demonstrates responsible
behavior and attention to detail.
Responds appropriately to
supervision. Follows policy and
cooperates with supervisors.
Aligns behavior with the
needs, priorities and goals of the organization.
Encourages and facilitates
cooperation, pride, trust, and group identity.
Fosters commitment and team spirit.
Expresses information to
individuals or groups effectively, taking into account the audience and nature
of the information. Listens to others
and responds appropriately.
Graduation from an accredited four-year college or
university and experience equal to one year of full-time work: operating a
multi-job computer; installing, operating and coordinating computer based
networks; installing/maintaining database management systems; developing
business application processes; developing/operating system programs;
installing/maintaining personal computers, Local Area Networks and/or servers;
managing operating systems; developing/delivering information management
training; providing Information Technology (IT) customer service; or
designing/administering Internet sites;
OR
completion of an approved curriculum/specialized
training program developed and implemented by or in cooperation with state
government; or eighteen semester hours of accredited post high school course
work in one of the specialty areas listed above;
OR
an equivalent combination of education and
experience substituting the completion of an approved curriculum/specialized
training program developed and implemented by or in cooperation with state
government; or eighteen semester hours of accredited post high school course work
in one of the specialty areas listed above; or certification by an authorized
educational institution/major computer or software producer in an area directly
related to one of the specialty areas listed above, for the required education;
OR
an
equivalent combination of education and experience substituting one year of the
required experience for thirty semester hours of the required education;
OR
employees
with current continuous experience in the state executive branch that
includes experience equal to six months of full-time work as an Information
Technology Specialist 2.
For designated positions the appointing authority,
with Iowa Department of Administrative Services – Human Resources Enterprise
prior approval, may request those applicants possessing a minimum of twelve
semester hours of education, six months of experience, or a combination of
both, or a specific certificate, license, or endorsement in the following
areas:
419
PC/LAN/Server
073
SQL
074
Email
076
NOVEL Administration
077
NT Administration
078
XENIX
079
LINUX
413
Network Coordination
418
Network Management
122
PC Business Applications
123
Notes
124
Power Builder
126
Visual Basic
127
C, C++
128
ARCVIEW
129
DOS/WINDOWS
130
Mainframe Business Applications
139
Data Base
320
IDMS
131
DB2
132
ORACLE
133
Programming Languages
099
COBOL
134
SYNON
135
PL1
136
SAS
137
Other Languages
956 Systems Programming/Systems Management
149
UNIX
152
NT
153
CICS
154
MVS
155
S390
156
OS400
157
JCL
158 Other Mainframe/Midrange/Mini Operating Systems
876
Websphere 4.0
957
Computer Education
159
PC Software
160
Teaching/Training
161
Operations
162
Data Entry
163
Print Operations
164
Tape Librarian
165
Microfiche Operations
166 CPU Operation (Central Processing Unit)
167 Other Peripheral Equipment Operations
168
Customer Support
169
Help Desk
071
Applications Support
170
Hardware Support
194
Customer Liaison/Advocacy
737
Information Technology Project Management
955
Business Application Processes
195
Internet
196
JAVA
197
PERL
198
HTML
Information Assurance
714
vulnerability testing
716
penetration testing
717
security administration
718
secure application development
719
intrusion detection
720
policy development
721
risk management
722
incident response
723
security awareness, training and education
724
privacy
725
security audits
726
firewalls
727
risk assessment
728
physical security
729
business continuity/disaster recovery
929
Microsoft Visual Fox Pro 6.0
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective
Date: 04/08 TB