Class Code: 00120
90120
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES ▼
HUMAN RESOURCES
INFORMATION TECHNOLOGY SPECIALIST 3
DEFINITION |
In a training capacity, learns systems programming,
database management or to develop/deliver information management courses; at
the experienced level, performs multiple business applications programming,
system design/problem solving focusing on personal computer and LAN networks,
coordinates system/network operations on multiple shifts, or leads two or more employees
in the operation of a help desk; performs related work as required.
|
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions. |
WORK EXAMPLES |
Coordinates the
availability/allocation of resources for a major component of an information
system; evaluates the impact of workload on resource availability and prepares
written/oral instructions; creates/maintains backup of critical information and
develops procedures for distribution of system output; coordinates required
system outages with customers and provides management/users with reports
concerning resource usage.
Handles customer complaints
and resolves customer service level problems.
Installs,
upgrades, tests and documents information system components (e.g.,
workstations, terminals, peripheral devices, user applications, utility
programs and other software).
Determines the
symptoms/causes of process problems involved in information processing systems
and resolves using appropriate tools.
Participates in the
procurement process for information systems; evaluates automation alternatives,
provides hardware/software product samples, prepares detailed product
specifications and evaluates vendor proposals.
Interprets program
specifications; develops/modifies Warnier diagrams, flow charts, or pseudo
code; utilizes CASE tools, to depict the logical flow of programs.
Develops code-using
languages/tools outlined in program specifications.
Tests programs and reviews
results of test data; create labels, lists, and files in various media types,
or to execute and test programs.
Develops test databases and
files to be used in a testing environment; tests/processes sample data.
Learns/performs limited
systems management duties in availability management, capacity planning, system
performance, change management, charge back, configuration management,
information services disaster recovery, problem management, project management,
network management, information systems security, storage management and skills
planning.
Develops, under the
guidance of a higher level information technology professional, application
systems and applies business process analysis; prepares program specifications,
data flow diagrams and designs documents, forms, record layouts, etc.
Learns how to develop and
administer information management training courses.
Assists a supervisor by
performing such duties as instructing employees about tasks, answering questions, distributing and balancing the workload and
checking work; may make occasional suggestions on appointments, promotions, and
reassignments.
Attends
information technology classes and reviews technical literature/vendor product
descriptions.
COMPETENCIES REQUIRED |
Knowledge
of information processing and business concepts and principles.
Knowledge of a broad range
of information technology including: software, operating systems,
telecommunications, and hardware available to be applied to agency needs.
Knowledge of basic system
management processes/systems, as required in designated positions.
Knowledge
of basic system security methods and techniques.
Knowledge
of at least one programming language, operating system, or utility program used
by the employing agency, as required by the position.
Knowledge of basic
methods/tools used to troubleshoot information processing system problems.
Knowledge of information
management, file structures and data representation.
Knowledge
of the methods and techniques of systems analysis, design and development.
Knowledge
of computer programming methods, techniques, and tools for application
development on multiple platforms.
Knowledge
of programming languages used by the employing agency.
Knowledge of software as
required in designed positions.
Ability
to operate current information systems and peripheral equipment necessary to
perform current work functions.
Ability to effectively
plan, organize, monitor and coordinate teams carrying out defined activities.
Ability
to integrate input from a broad range of sources to apply it to agency
information processing systems.
Ability
to read and interpret technical manuals and publications.
Ability
to apply methods/tools to solve first level information system problems.
Ability
to logically analyze systems and/or programming problems and develop
satisfactory solutions.
Ability
to perform multiple assignments concurrently.
Ability
to develop and conduct adult training in information management in a learning
capacity.
Displays high standards of ethical conduct. Refrains
from dishonest behavior.
Works and communicates with all clients and customers providing quality
professional service.
Displays a high level of initiative, effort,
attention to detail and commitment by completing assignments efficiently with
minimal supervision.
Follows policy, cooperates with supervisors and aligns behavior with the
goals of the organization.
Fosters and facilitates cooperation, pride, trust, group identity and
team spirit throughout the organization.
Exchanges information with individuals or
groups effectively by listening and responding appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS |
Graduation from an accredited college or university with
a Bachelor’s Degree and one year of full-time experience operating a multi-job
computer; installing, operating and coordinating computer based networks;
installing/maintaining database management systems; developing business
application processes; developing/operating system programs;
installing/maintaining personal computers, Local Area Networks and/or servers;
managing operating systems; developing/delivering information management
training; providing Information Technology (IT) customer service; or
designing/administering Internet sites;
OR
an equivalent combination of education and experience
substituting the completion of an approved curriculum/specialized training
program developed and implemented by or in cooperation with State Government;
or eighteen semester hours of accredited college or university course work in
one of the specialty areas listed above; or certification by an authorized
educational institution/major computer or software producer in an area directly
related to one of the specialty areas listed above, for the required education;
OR
an
equivalent combination of education and experience substituting one year of the
required full-time experience for each year (30 semester hours) of the required
education;
OR
employees
with current continuous experience in the State Executive Branch that
includes six months of full-time work as an Information Technology Specialist
2.
SELECTIVE CERTIFICATION |
For designated positions the appointing authority,
with Iowa Department of Administrative Services – Human Resources Enterprise
prior approval, may request those applicants possessing a minimum of twelve
semester hours of education, six months of experience, or a combination of
both, or a specific certificate, license, or endorsement in the following
areas:
419 PC/LAN/Server
073
SQL
074
Email
076
NOVEL Administration
077
NT Administration
078
XENIX
079
LINUX
413 Network Coordination
418 Network Management
423 VB.Net
122
PC Business Applications
022 Microsoft C#.Net
123
Notes
124
Power Builder
126 Visual Basic
127
C, C++
128
ARCVIEW
129
DOS/WINDOWS
130
Mainframe Business Applications
139
Data Base
320
IDMS
131
DB2
132
ORACLE
133
Programming Languages
099
COBOL
134
SYNON
135
PL1
136
SAS
137
Other Languages
956 Systems Programming/Systems Management
149
UNIX
152
NT
153
CICS
154
MVS
155
S390
156
OS400
157
JCL
158 Other Mainframe/Midrange/Mini Operating Systems
876
Websphere 4.0
957
Computer Education
159 PC Software
160
Teaching/Training
161
Operations
162
Data Entry
163
Print Operations
164
Tape Librarian
165
Microfiche Operations
166 CPU Operation (Central
Processing Unit)
167 Other Peripheral Equipment Operations
168
Customer Support
169
Help Desk
071
Applications Support
170
Hardware Support
194 Customer Liaison/Advocacy
737 Information Technology Project Management
955
Business Application Processes
195
Internet
196
JAVA
197
PERL
198
HTML
Information Assurance
714
vulnerability testing
716
penetration testing
717
security administration
718
secure application development
719
intrusion detection
720
policy development
721
risk management
722
incident response
723
security awareness, training and education
724 privacy
725
security audits
726
firewalls
727
risk assessment
728
physical security
729
business continuity/disaster recovery
929
Microsoft Visual Fox Pro 6.0
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective
Date: 12/10 BR