Class Code:00120

90120

 

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES

HUMAN RESOURCES ENTERPRISE

 

INFORMATION TECHNOLOGY SPECIALIST 3

 

DEFINITION

In a training capacity, learns systems programming, database management or to develop/deliver information management courses; at the experienced level, performs multiple business applications programming, system design/problem solving focusing on personal computer and LAN networks, coordinates system/network operations on multiple shifts, or leads two or more employees in the operation of a help desk; performs related work as required.

 

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

 

WORK EXAMPLES

Coordinates the availability/allocation of resources for a major component of an information system; evaluates the impact of workload on resource availability and prepares written/oral instructions; creates/maintains backup of critical information and develops procedures for distribution of system output; coordinates required system outages with customers and provides management/users with reports concerning resource usage.

Handles customer complaints and resolves customer service level problems.

Installs, upgrades, tests and documents information system components (e.g., workstations, terminals, peripheral devices, user applications, utility programs and other software).

Determines the symptoms/causes of process problems involved in information processing systems and resolves using appropriate tools.

Participates in the procurement process for information systems; evaluates automation alternatives, provides hardware/software product samples, prepares detailed product specifications and evaluates vendor proposals.

Interprets program specifications; develops/modifies Warnier diagrams, flow charts, or pseudo code; utilizes CASE tools, to depict the logical flow of programs.

Develops code-using languages/tools outlined in program specifications.

Tests programs and reviews results of test data; create labels, lists, and files in various media types, or to execute and test programs.

Develops test databases and files to be used in a testing environment; tests/processes sample data.

Learns/performs limited systems management duties in availability management, capacity planning, system performance, change management, charge back, configuration management, information services disaster recovery, problem management, project management, network management, information systems security, storage management and skills planning.

Develops, under the guidance of a higher level information technology professional, application systems and applies business process analysis; prepares program specifications, data flow diagrams and designs documents, forms, record layouts, etc.

Learns how to develop and administer information management training courses.

Assists a supervisor by performing such duties as instructing employees about tasks, answering questions, distributing and balancing the workload and checking work; may make occasional suggestions on appointments, promotions, and reassignments.

Attends information technology classes and reviews technical literature/vendor product descriptions.

COMPETENCIES REQUIRED

Knowledge of information processing and business concepts and principles.

Knowledge of a broad range of information technology including: software, operating systems, telecommunications, and hardware available to be applied to agency needs.

Knowledge of basic system management processes/systems, as required in designated positions.

Knowledge of basic system security methods and techniques.

Knowledge of at least one programming language, operating system, or utility program used by the employing agency, as required by the position.

Knowledge of basic methods/tools used to troubleshoot information processing system problems.

Knowledge of information management, file structures and data representation.

Knowledge of the methods and techniques of systems analysis, design and development.

Knowledge of computer programming methods, techniques, and tools for application development on multiple platforms.

Knowledge of programming languages used by the employing agency.

Knowledge of software as required in designed positions.

Ability to operate current information systems and peripheral equipment necessary to perform current work functions.

Ability to effectively plan, organize, monitor and coordinate teams carrying out defined activities.

Ability to integrate input from a broad range of sources to apply it to agency information processing systems.

Ability to read and interpret technical manuals and publications.

Ability to apply methods/tools to solve first level information system problems.

Ability to logically analyze systems and/or programming problems and develop satisfactory solutions.

Ability to perform multiple assignments concurrently.

Ability to develop and conduct adult training in information management in a learning capacity.

Displays high standards of ethical conduct. Refrains from dishonest behavior.

Works and communicates with all clients and customers providing quality professional service.

Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.

Follows policy, cooperates with supervisors and aligns behavior with the goals of the organization.

Fosters and facilitates cooperation, pride, trust, group identity and team spirit throughout the organization.

Exchanges information with individuals or groups effectively by listening and responding appropriately.

 

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Graduation from an accredited college or university with a Bachelorís Degree and one year of full-time experience operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;

OR

an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with State Government; or eighteen semester hours of accredited college or university course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;

OR

an equivalent combination of education and experience substituting one year of the required full-time experience for each year (30 semester hours) of the required education;

OR

employees with current continuous experience in the State Executive Branch that includes six months of full-time work as an Information Technology Specialist 2.

 

SELECTIVE CERTIFICATION

For designated positions the appointing authority, may request those applicants possessing a minimum of twelve semester hours of education, six months of experience, or a combination of both, or a specific certificate, license, or endorsement in the following areas:

 

419 PC/LAN/Server

073 SQL

074 Email

076 NOVEL Administration

077 NT Administration

078 XENIX

079 LINUX

 

413 Network Coordination

 

418 Network Management

 

423 VB.Net

 

122 PC Business Applications

†††††† 022 Microsoft C#.Net

123 Notes

124 Power Builder

126 Visual Basic

127 C, C++

128 ARCVIEW

129 DOS/WINDOWS

 

130 Mainframe Business Applications

139 Data Base

320 IDMS

131 DB2

132 ORACLE

 

133 Programming Languages

099 COBOL

134 SYNON

135 PL1

136 SAS

137 Other Languages

138 Microsoft Visual Studio

 

 

 

956 Systems Programming/Systems Management

149 UNIX

152 NT

153 CICS

154 MVS

155 S390

156 OS400

157 JCL

158 Other Mainframe/Midrange/Mini Operating Systems

 

876 Websphere 4.0

 

957 Computer Education

159 PC Software

160 Teaching/Training

 

161 Operations

162 Data Entry

163 Print Operations

164 Tape Librarian

165 Microfiche Operations

166 CPU Operation (Central Processing Unit)

167 Other Peripheral Equipment Operations

 

168 Customer Support

169 Help Desk

071 Applications Support

170 Hardware Support

194 Customer Liaison/Advocacy

737 Information Technology Project Management

955 Business Application Processes

 

195 Internet

196 JAVA

197 PERL

198 HTML

 

Information Assurance

714 vulnerability testing

716 penetration testing

717 security administration

718 secure application development

719 intrusion detection

720 policy development

721 risk management

722 incident response

723 security awareness, training and education

724 privacy

725 security audits

726 firewalls

727 risk assessment

728 physical security

729 business continuity/disaster recovery

 

929 Microsoft Visual Fox Pro 6.0

 

Applicants wishing to be considered for such designated positions must list applicable course work, experience, certificate, license, or endorsement on the application.

 

 

Effective Date:09/13BR