Class Code: 00119
90119
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INFORMATION TECHNOLOGY SPECIALIST 2
In a training capacity, learns systems management
or Web development; at the experienced level, performs applications
programming, basic systems design/problem solving related to personal computer
configurations, coordinates system/network operations on a single shift, or is
the first point of contact (help desk) for customer service problems; performs
related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
Performs routine support assignments in systems
management (availability, change, configuration, problem, project, storage,
network and disaster recovery, capacity/skills planning, system performance and
systems security).
Installs upgrades and documents single user hardware,
software and operating systems; work group network application and simple
system software.
Prepares written/oral instructions for the operation
of a system component (creating/maintaining critical information backup,
developing procedures for distribution of system output, coordinating the availability/
allocation of system resources).
Interprets program specifications and develops
reports, templates, programming code, spreadsheets, etc.; tests/prepares
documentation to support the use of information systems.
Answers customer questions and resolves customer
service level problems in conformance with established standards; prepares
written instructions and presentations and collects information to support
problem resolution at higher levels.
Determines symptoms and causes related to process
problems in single user or simple information processing systems and resolve.
Interprets program specifications and
develops/modifies structure diagrams, flow charts and pseudo code to depict the
logical flow of programs.
Designs/installs personal computer systems, local area
networks or servers.
Develops code-using languages/tools outlined in
program specifications and documents in programs.
Tests programs and reviews results to detect/correct
errors.
Creates routine labels, lists and files in various
media types.
Knowledge of information management, file structures
and data representation.
Knowledge of computer programming techniques for one
or more platforms.
Knowledge of information system processing equipment.
Knowledge of information system processing operating
concepts and tools.
Knowledge of basic information processing and business
principles and concepts.
Knowledge of basic system security methods and
techniques.
Knowledge of at least one programming language,
operating system, or utility program used by the employing agency, as required
by the position.
Knowledge of basic methods/tools used for information
processing system problem determination and resolution.
Ability to read and write the English language.
Ability to apply methods/tools to solve first level
information system problems.
Ability to plan and coordinate the work of support
staff who utilize automation equipment.
Ability to work as a team member in solving problems
and improving service delivery.
Ability to provide quality services to a variety of
clients and customers.
Ability to detect and see to the correction of
problems in assigned areas of responsibility.
Ability to instruct others in the use of information
processing equipment and procedures.
Ability to follow oral and written instructions.
Ability to read and interpret technical
manuals/publications.
Ability to operate assigned equipment skillfully and
in conformance with applicable procedures.
Ability to effectively communicate information and
ideas in oral and written form.
Ability to analyze facts and adopt an effective course
of action.
Ability to logically analyze programming problems
and develop satisfactory solutions.
Ability to write instructions in at least one
programming language used by the employing agency.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and
goals of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
Experience equal to two years of full-time work:
operating a multi-job computer; installing, operating and coordinating computer
based networks; installing/maintaining database management systems; developing
business application processes; developing/operating system programs;
installing/maintaining personal computers, Local Area Networks and/or servers;
managing operating systems; developing/ delivering information management
training; providing Information Technology (IT) customer service; or
designing/administering Internet sites;
OR
completion of an approved
curriculum/specialized training program developed and implemented by or in
cooperation with state government;
OR
twelve semester hours of
accredited post high school education in one of the specialty areas listed in the
first clause above;
OR
certification
by an authorized educational institution/major computer or software producer in
an area directly related to one of the specialty areas listed in the first
clause above may be substituted for one year of the required experience;
OR
an
equivalent combination of education and experience substituting thirty semester
hours of education for six months of experience;
OR
employees
with current continuous experience in the state executive branch that
includes experience equal to six months of full-time work as an Information
Technology Specialist 1.
SELECTIVE CERTIFICATION
For designated positions the appointing authority,
with Iowa Department of Administrative Services – Human Resources Enterprise
prior approval, may request those applicants possessing a minimum of twelve
semester hours of education, six months of experience, or a combination of
both, or a specific certificate, license, or endorsement in the following
areas:
419
PC/LAN/Server
073
SQL
074
Email
076
NOVEL Administration
077
NT Administration
078
XENIX
079
LINUX
413
Network Coordination
122 PC
Business Applications
123
Notes
124
Power Builder
126
Visual Basic
127
C, C++
128
ARCVIEW
129
DOS/WINDOWS
130
Mainframe Business Applications
139
Data Base
320
IDMS
131
DB2
132
ORACLE
133
Programming Languages
099
COBOL
134
SYNON
135
PL1
136
SAS
137
Other Languages
956 Systems Programming/Systems
Management
149
UNIX
152
NT
153
CICS
154
MVS
155
S390
156
OS400
157
JCL
158 Other Mainframe/Midrange/Mini Operating Systems
957
Computer Education
159
PC Software
160
Teaching/Training
161
Operations
162
Data Entry
163
Print Operations
164
Tape Librarian
165
Microfiche Operations
166 CPU Operation (Central Processing Unit)
167 Other Peripheral Equipment Operations
237
PC/Server/Mainframe Multi-tier Application Operation
168
Customer Support
169
Help Desk
071
Applications Support
170
Hardware Support
194
Customer Liaison/Advocacy
195
Internet
196
JAVA
197
PERL
198
HTML
Information Assurance
714 vulnerability testing
716 penetration testing
717 security administration
718 secure application development
719 intrusion detection
720 policy development
721 risk management
722 incident response
723 security awareness, training and education
724 privacy
725 security audits
726 firewalls
727 risk assessment
728 physical security
729 business continuity/disaster recovery
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective
Date: 04/06 DF