Class Code: 00017
90017
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
CLERK–ADVANCED
DEFINITION
Performs specialized clerical tasks of moderate
difficulty and subject matter diversity; may oversee clerks or typists in the performance
of clerical tasks; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Maintains a
significant phase or segment of a clerical process or office activity.
Provides non-technical information orally and in
writing to employees and the general public on request.
Assigns clerical work, instructs, and assists other
clerks; informs clerks of new or revised policies and procedures; reviews work
for proper coding, classification, mathematical accuracy, and compliance with
policies and procedures; assists an office supervisor by performing routine
administrative details.
Verifies appropriateness of, and processes purchase
orders and related control documents for payment; keeps associated files;
processes payrolls, invoices, checks, vouchers, or other transactions; prepares
and posts to single entry books or ledgers by hand or machine.
Examines, checks and verifies complex statistical and other
reports for completeness, appropriateness, adequacy, and accuracy of
computations; determines conformity to established requirements, and personally
follows up the more complicated discrepancies.
Composes routine or recurring correspondence
frequently without instruction or review; gathers information; transmits orders
and instructions with the authority of the supervisor.
Exercises judgment in making non-technical decisions
in accordance with policies and practices of agency served and laws or
regulations controlling its operation.
Operates
photocopy machines, calculators and other standard office equipment; may
occasionally type where accuracy rather than speed is essential.
COMPETENCIES REQUIRED
Knowledge of
effective English usage as they relate to spelling, punctuation, grammar and
sentence structure.
Knowledge of business arithmetic: addition,
subtraction, multiplication and division.
Knowledge of general office procedures and equipment.
Knowledge of good human relations practices.
Knowledge of the purpose and objectives of the unit to
which assigned.
Ability to perform basic arithmetical computations
involving the addition, subtraction, multiplication and division of numbers
composed of three digits or more.
Ability to read, write and speak the English language.
Ability to interpret and follow oral and written
instructions.
Ability to perform varied clerical tasks with speed
and accuracy.
Skill in the operation and minor adjustment and
maintenance of office equipment as job assignment requires (personal computer,
calculator, or other office equipment).
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Experience equal to one year of full-time clerical
office or closely related work;
OR
post high
school course work in an accredited secretarial, business or closely related
curriculum may be substituted for the required experience on a month-for-month
basis;
OR
an
equivalent combination of education and experience, substituting thirty
semester hours of post high school education for the required experience;
OR
certification from the State of
OR
employees
with current continuous experience in the state executive branch that
includes the equivalent of six months of full-time work as a Clerk.
SELECTIVE CERTIFICATION
For
designated positions the appointing authority, with Iowa Department of
Administrative Services – Human Resources Enterprise prior approval, may
request those applicants possessing a minimum of twelve semester hours of
education, six months of experience, or a combination of both, or a specific
certificate, license, or endorsement in the following areas:
863 ability to speak Spanish fluently
Applicants wishing to be considered for such designated positions must list applicable coursework and experience, certificates, license or endorsement on the application.
Effective Date:
8/05 BK