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Course
Number: |
QM 002 |
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Scheduled
Sessions: |
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Cost
Per Person: |
$110 |
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Wednesday, May 07, 2008
Wednesday, October 08, 2008
Tuesday, January 27, 2009
Tuesday, May 12, 2009
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Eligibility: |
All |
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Instructor: |
Carol Tripp |
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Length: |
1 Day (8:30 - 4:30) |
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Location: |
Des Moines, Hoover
State Office Building, Level A |
This interactive
course is designed for all employees, front-line staff, or management,
whether working with internal or external customers. In addition
to exploring the increasingly important role of customer relations
in government organizations, participants will:
- analyze customer
expectations
- practice
specific ways of handling complaints and problems effectively
and efficiently
- learn the
keys to an effective customer service policy
- learn how
to make customers feel valued, important, and confident about
using your services
- understand
the role of customer service in your agency’s success
- explore methods
of supporting staff for enhanced customer service
Return
to Customer Service
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