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Conflict Resolution: Managing Conflict and Resistance
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Course
Number: |
GI 165 |
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Scheduled
Sessions: |
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Cost
Per Person: |
$150 |
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Tuesday, August 5, 2008
Tuesday, October 14, 2008
Tuesday, December 9, 2008
Wednesday, February 4, 2009
Wednesday, April 8, 2009
Thursday, June 4, 2009
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Eligibility: |
All |
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Instructor: |
Brian Mayer |
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Length: |
1 Day (8:30 - 4:30) |
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Location: |
Des Moines, Hoover
State Office Building, Level A |
Conflict in an organization is inevitable. If not addressed and
managed, conflict can cause significant damage to individuals, teams,
and an organization. In this course, managers will learn a simple, direct way to understand the different fears that drive much of the conflict and resistance they see.
Topics include:
- Understand the impact that their conflict style has on other people
- Recognize how employees handle conflict differently than they do
- Be aware of fears and goals of their employees
- Identify and reduce the opposition and resistance of their employees
- Explore ways to improve their communication
Return to Conflict
Management and Negotiation
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